Refund Policy

Thank you for using Wan 3.0. We want every user to have a stable, clear, and satisfying AI video generation experience.

If you have questions about a purchased credit pack, subscription plan, or another paid service, you may contact us under this Refund Policy. Approval depends on factors including purchase date, credit usage, number of generation tasks, and account activity.

A refund request must be submitted within 7 days after the purchase is completed.

Requests submitted after 7 days are generally no longer eligible for a refund.

To request a refund, you generally must meet all of the following conditions:

• The purchase was made within the past 7 days.
• The account has submitted fewer than 10 AI generation tasks.
• At least 80% of the purchased credits remain unused.
• The account has not violated our Terms of Service.
• There has been no malicious testing, bulk consumption, refund abuse, or abnormal usage.

A refund may be denied if your account has used a substantial amount of credits, submitted many generation tasks, or downloaded, used, or commercially exploited generated results.

To request a refund, email:

support@wan30.io

Include the following information in your email:

• Your account email.
• Order information or payment record.
• Purchase date.
• Reason for the refund.
• Screenshots or an explanation related to the issue, if available.

We may ask for additional information to verify the order and account usage.

Refunds are generally not available in the following circumstances:

• The purchase was made more than 7 days ago.
• 10 or more AI generation tasks have been submitted.
• More than 20% of purchased credits have been used.
• A substantial amount of credits has been consumed.
• Generated results do not fully meet personal expectations.
• Dissatisfaction results from the user's prompt, uploaded images, or parameter settings.
• Free, gifted, promotional, or event credits.
• Discounted plans or special offers clearly marked as non-refundable.
• The account has violated the Terms of Service or engaged in abuse, fraud, malicious registration, or abnormal requests.
• The user canceled the subscription after the current billing period had already begun.
• The service could not be used normally because of the user's device, network, browser, or a third-party environment.

AI-generated results involve randomness. Style, detail, quality, and stability may be affected by prompts, reference images, model capabilities, and parameter settings. A result that does not fully meet personal expectations is generally not, by itself, grounds for a refund.

If a generation task fails because of a system technical issue and credits were deducted incorrectly, we may return the corresponding credits based on the circumstances.

The following are generally not treated as system failures:

• The prompt is too vague or does not meet requirements.
• An uploaded image is too low quality, has an invalid format, or cannot be recognized.
• The selected parameters are unsuitable for the requested generation.
• The user closes the page, loses network access, or submits the task repeatedly.
• The result is returned normally but does not meet the user's aesthetic expectations.

If you believe a task experienced a genuine technical failure, contact us by email and provide your account email, task time, screenshots, or other relevant details.

If you purchased a subscription, you can cancel future renewals using the method provided on the website.

After cancellation:

• You may generally continue using benefits for the current billing period.
• Cancellation does not automatically refund the current billing period.
• A subscription period that has already begun is generally not refundable on a prorated daily basis.
• No further automatic renewal will occur after cancellation unless you subscribe again.

If you cannot cancel the subscription yourself, contact us for assistance.

After receiving a refund request, we generally review it within 3 business days.

If the request is approved:

• The refund is returned to the original payment method.
• Funds generally arrive within 5–10 business days.
• Timing may vary by bank, payment method, or region.

If a request is denied, we will try to explain the main reason.

In some circumstances, we may offer a partial refund based on actual usage.

A partial refund may take the following factors into account:

• Percentage of credits already used.
• Number of generation tasks submitted.
• Time elapsed since purchase.
• Whether the account shows abnormal usage.
• Whether a system technical issue caused the problem.

Whether a partial refund is available is determined by us based on the circumstances.

If a refund request is approved:

• Credits granted by the refunded order may be removed.
• Related subscription benefits may be canceled.
• Service benefits associated with the refunded order may end.
• If an account abuses refunds, we may restrict future purchases or use.

Back up any generated results you want to keep before requesting a refund.

We may update this Refund Policy as the service changes.

The updated policy will be published on this page. By continuing to use the service after an update, you accept the revised Refund Policy.

If you have questions about this Refund Policy or need to submit a refund request, contact us at:

support@wan30.io

Thank you for using Wan 3.0.