Privacy Policy

Welcome to Wan 3.0. This is an artificial intelligence-powered video generation platform that supports text-to-video, image-to-video, AI video creation, model selection, credit-based generation, and related creative features.

We value your privacy. This Privacy Policy explains what information we may collect when you visit or use https://wan30.io and its related services, how we use that information, and how we protect your data.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

To provide, maintain, and improve the Service, we may collect the following types of information.

When you register, sign in, or use account features, we may collect:

• Email address;
• Sign-in method;
• Account status;
• Subscription or credit status;
• Other account information you choose to provide.

This information is used to create and manage your account, provide customer support, synchronize your credit balance, manage your sign-in status, and protect account security.

When you use the website’s AI generation features, we may collect information related to your usage, such as:

• Pages you visit;
• Features you use;
• Models you select;
• Generation task records;
• Credit consumption records;
• Generation time, task status, and error information;
• Records of actions such as downloading, previewing, or regenerating.

This information is used to provide generation services, troubleshoot issues, optimize the product experience, prevent abuse, and improve website features.

When you visit this website, we may automatically collect certain technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Access time;
• Page-loading information;
• Error logs;
• Identifiers generated by cookies or similar technologies.

This information is used to protect service security, analyze website performance, resolve technical issues, and prevent fraud and abnormal requests.

When you use the AI video generation service, you may submit or generate the following content:

• Text prompts;
• Uploaded images;
• Uploaded videos or reference materials;
• Generation parameters;
• Generated videos, images, or preview files;
• Processing records related to generation tasks.

This content is used primarily to complete your requested AI generation tasks, display generation results, save generation history, provide downloads, troubleshoot errors, and maintain service security.

We do not claim your private uploaded content or generated content as our work. You remain responsible for the content you upload and the results you generate.

We respect users’ creative content.

The text, images, videos, and generated results you submit are used primarily to provide the AI video generation service you request.

Unless you choose to share them publicly, authorize us to display them, or disclosure is required by laws or regulations, we will not proactively make your private creative content public.

We will not proactively use your private uploaded content or generated content to train our own AI models.

We may use cookies or similar technologies to:

• Keep you signed in;
• Remember your preferences;
• Analyze website usage;
• Improve the page experience;
• Prevent malicious requests and abusive behavior;
• Enhance website security.

You can manage or delete cookies through your browser settings. However, if you disable cookies, some features may not work properly.

If you purchase credit packs, subscription plans, or other paid services, we may collect order-related information, such as:

• Order number;
• Payment status;
• Plan type;
• Purchase time;
• Billing records;
• Refund or subscription-cancellation status.

We do not store complete bank card numbers on our own servers. Payment-related information is generally processed by payment processing systems.

This information is used to complete payments, activate services, process refunds, manage subscriptions, and provide customer support.

We may use the information we collect for the following purposes:

• Provide AI video generation services;
• Create and maintain user accounts;
• Process credits, subscriptions, and orders;
• Save generation history and task status;
• Provide customer support;
• Fix errors and improve service stability;
• Analyze website usage;
• Prevent fraud, abuse, spam requests, and security risks;
• Comply with laws, regulations, or platform rules;
• Improve website features, user experience, and service quality.

We do not sell your personal information.

We may share or disclose necessary information in the following circumstances:

• To complete the service processing you request;
• To perform necessary functions such as payment processing, account services, storage, email notifications, or security checks;
• To comply with laws, regulations, court orders, or lawful regulatory requirements;
• To protect the safety and lawful rights and interests of the website, its users, or the public;
• To investigate fraud, abuse, attacks, or violations of the Terms of Service.

We will share relevant information only to the extent necessary.

We take reasonable technical and administrative measures to protect your information against unauthorized access, disclosure, alteration, or loss.

These measures may include access controls, encrypted transmission, log monitoring, permission management, and security reviews.

However, please understand that no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot promise that any data transmission or storage method is 100% secure.

We retain your information as needed to provide services, manage accounts, protect security, resolve disputes, and comply with legal obligations.

In general:

• Account information is retained while the account exists;
• Order and payment records are retained as required for business and compliance purposes;
• Generation records may be retained for a period of time so that you can view historical results or download them again;
• Technical logs may be retained for a short period for security, troubleshooting, and risk-control purposes;
• After you delete your account or submit a deletion request, we will process the relevant data according to the actual circumstances.

Certain information may continue to be retained for a reasonable period due to backup, security, legal, or financial recordkeeping requirements.

Subject to applicable law and the features available on the website, you may:

• Access or update your account information;
• Delete certain generation records;
• Cancel a subscription or turn off renewal;
• Contact us to request account deletion;
• Contact us to ask about how your data is processed;
• Adjust your browser’s cookie settings.

For account- or data-related requests, please contact us at the email address at the bottom of this page.

The Service is not directed to children under 13 years of age.

If we discover that we have collected personal information from a child under 13 without a guardian’s consent, we will take reasonable steps to delete the relevant information.

If you believe that a minor has provided us with personal information, please contact us.

Because the website serves users worldwide, your information may be processed on servers or systems outside the region where you are located.

By using the Service, you understand that your information may be processed and stored in different regions in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time.

The updated Privacy Policy will be posted on this page, and the last-updated date at the top of the page will be revised.

Your continued use of the Service after the Privacy Policy is updated means that you accept the updated policy.

We recommend that you review this page regularly to stay informed about the latest version of the Privacy Policy.

If you have any questions about this Privacy Policy or how we process data, please contact us as follows:

support@wan30.io